Fairfield to change parking enforcement

The town of Fairfield will launch a new parking management system designed to streamline the issuing and payment of daily parking tickets, providing more convenience to commuters and staff, starting Friday, Dec. 7.

The Police Department and special police assigned to the Parking Authority will now use parking ticket handheld units to patrol the downtown area and the Fairfield Center and Southport Railroad commuter parking lots. This new technology will help to increase parking turnover, allow for better tracking of permits, and automate the day parking tickets that are issued at the commuter lots.

The Parking Authority is working with Complus Data Innovations, Inc. (CDI) of Tarrytown, N.Y., to roll out the service. CDI currently provides parking management services to more than fifteen other Connecticut municipalities. As part of the multi-year contract with Fairfield, CDI provides the handhelds for parking enforcement, tracking software and reminder services. The contract also includes a complete data conversion from the current system, training, customer service and web-based parking ticket payments.

The town can now better manage the parking enforcement duties of both the Fairfield Center and Southport railroad lots. And commuters can now pay for both parking violations and day tickets online via credit card or PayPal and by mail, now without the original convenience fee, provided tickets are paid within ten days.

“We heard from many commuters that paying by credit card was a desired convenience, so this allows us to make the parking experience a little easier while saving our parking staff time and money issuing tickets every day,” said Mary Kay Frost, chairman of the Parking Authority. “We were impressed by CDI’s experience in Connecticut and the technology they offered at no upfront cost to the town.”

There is also a new daily ticket being issued, designed for easier reading and issuing. Later in 2013, the Parking Authority and CDI will also partner to provide an easier renewal and waiting list process for annual permits.

For more information, visit fairfieldct.org/rail.htm.

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