DMV offices will be closing for computer upgrades

ctdmv1State officials announced on Tuesday that changes would be coming to the Connecticut Department of Motor Vehicles.

Starting next week, DMV officials will be closing branches throughout the state, so they can perform a $25 million upgrade to their computer system <>  and make improvements to their online services.

Officials said the current computer system is between 40 to 50 years old and “lack connections with each other to deliver cost-effective <>  and efficient services to our customers.”

Piper Ritone, of Newington, said she would rather do more things for the DMV online.

“I think that’s a good idea because it is crazy here,” Ritone said.

“We are alternating the closings to avoid major inconveniences that could come with shutting all offices for one week. This new system, when up and running, will bring many more customer service benefits than we have now,” DMV Commissioner Andres Ayala, Jr. said in a statement on Tuesday.

Each week, two DMV offices will be closed and one of those offices will be able to handle learner’s permit test appointments.

The following DMV offices will be shut down on the provided dates:

  • Bridgeport and Norwalk offices, and the Stamford photo license center that is by appointment only from Feb. 17 to Feb. 20.
  • New Britain and Enfield offices from Feb. 24 to Feb. 27
  • Willimantic and Norwich offices from March 3 to March 6
  • Waterbury and Danbury offices from March 10 to March 13
  •  Hamden and Old Saybrook offices from March 17 to March 20 
  • Wethersfield office from March 24 to March 27

DMV officials said all of these “offices will have their normal half-day Saturday operations.”

People visiting <>  the DMV should expect the following:

  • Expect some delays at branch offices and people can check real-time online wait times at<>  or through a download of DMV’s app at <>
  • Don’t wait to renew. Do it now.
  • Renew vehicle registrations by mail or online if your renewal indicates you are eligible.
  • Go to the nearest AAA office for license renewals to avoid lines. For more information on AAA locations, click here <> .

The new system will allow for more online services available online, like renewing registration and to order special plates. Some of the following services will be available after the transition:

Improving the existing online registration renewal program.

  • Online checking for items, such as unpaid property taxes <> , lack of insurance, delinquent parking violations, which can hold up a registration renewal and cause repeat trips to DMV.
  • Reprinting a registration certificate from a home or other computer.
  • Canceling a registration online.
  • Ordering online special plates, such as vanity plates.
  • Ordering online replacements for mangled plates.
  • Providing customers with an option for DMV to contact them either by mail or e-mail.

The new system will also make changes to services already available online such as:

  • Learner’s permit testing by appointment.
  • Real-time connections to DMV for leasing companies and car dealerships wanting to register vehicles purchased or leased by their customers.
  • Checking driver’s license status.
  • Viewing wait times at DMV Offices.
  • Filling out a vehicle registration form at home and printing it.
  • Car dealers being able to renew their business licenses.
  • Canceling lost or stolen license plates.
  • Registration renewals for vehicle owners who have no outstanding obligations, such as delinquent property taxes, late emissions tests, unpaid parking tickets or other kinds of issues prohibiting renewal.
  • International Registration Plan (IRP) renewal payments for trucking companies.
  • Registration status checks.
  • Vanity plate availability.

Bridgeport and Norwalk will be the first offices to close.

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