State invites U-verse complaints


The Connecticut Department of Consumer Protection said today it was “coordinating complaints” about the transition from AT&T to Frontier Communications for U-verse, landline, and broadband Internet.

The department issued a press release quoting Gov. Dannel P. Malloy, who said he encouraged “anyone who is experiencing any problems to report their complaints through the state, and we will coordinate them together to ensure that these situations are being handled appropriately.”

The department said it was expediting its process to “ensure the highest level of company compliance, and achieve satisfaction for consumers affected by this major change.”

A link to the agency’s complaint form is here.  If preferred, an email complaint can be sent to: [email protected]   In any complaint, consumers should include the following:

  • Contact information — email, home address, telephone (include alternate means of contacting you if your service is down)
  • Billing address
  • Specific problem — specify if there is an outage or if a shutoff notice was received.   If it is a billing issue, please provide details. If the problem is poor reception, please describe.  If  there is limited use of certain stations, please give details.

The Department of Consumer Protection said it will coordinate complaints with the company and other appropriate agencies.


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