Cablevision: Sunday’s loss of TV, Internet caused by power outage


Connecticut News 12 anchor Kristi Olds shared this photo from the News 12 newsroom on Twitter. News 12, a Cablevision service, is based in the Norwalk offices of Cablevision. The cable television, Internet and phone service was down for hours on Sunday, Aug. 18.

Cablevision customers across Fairfield and the region lost television, Internet and phone service for hours Sunday night (as was first reported at, leading many customers to miss all or parts of the Yankees-Red Sox game and a new episode of Breaking Bad, among other evening programs.

“Last evening, some customers in Connecticut experienced a loss of service following a commercial power outage in our Norwalk facility,” Sarah Chaikin, a Cablevision spokesman, said in a statement when contacted by the New Canaan Advertiser. “The power matter has been resolved and service has been restored to our customers.”

Requests for more information were not immediately answered.

Along with the company’s services, its Connecticut News 12 station was off the air during the outage that was first noticed in New Canaan around 6:30 Sunday night when the Advertiser‘s office lost its Cablevision Internet. Internet, TV and phone service from the cable company was restored by 8:45 p.m. in the area only to go out again by 9:30 p.m.

Complete restoration in the area appeared to happen by 11 p.m., according to Cablevision. The outages, however, did not affect everyone. Some customers only lost TV while retaining Internet connection, for example. But the area that lost Cablevision services extended from Greenwich to Milford.

The outage led many customers to express their frustrations on Twitter, complaining about missing parts of Breaking Bad, the popular AMC drama in its last season. Others complained about missing parts of the Yankees-Red Sox Sunday Night Baseball game on ESPN. Others, however, took their frustrations a step further, by calling 911 to complain.

This led the Fairfield police to remind residents of that town that losing your cable and Internet is not an actual emergency. Sgt. Suzanne Lussier said Monday that an initial check of records showed only one 911 call regarding the Cablevision outage. Police Chief Gary MacNamara said calls “inundated” non-emergency lines.

Cablevision services are in southwestern Connecticut, the Bronx and Westchester, N.Y., and parts of New Jeresey.

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